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Medicare Agent in Cary, NC
Trying to pick a health insurance plan can be a chore for anyone. For many people, just mentioning the word "open enrollment" sends shivers down the spine. It seems like there's always a nagging feeling that you're wasting money, choosing a plan with poor in-network care, or both. One would think that health insurance gets easier as you approach retirement age, but the truth is that picking an initial Medicare coverage plan can be daunting.
Unfortunately, the confusing process of signing up for Medicare causes many seniors to forego healthcare coverage altogether. After all, Medicare enrollment can involve several federal agencies, including the Social Security Administration (or SSA) and the Centers for Medicare and Medicaid Services (or CMS).
At Senior Medicare Insurance Services, our passion is guiding seniors through the confusion of Medicare. That way, they can enjoy retirement with peace of mind knowing they are protected and ready for life after 65. We work with dozens of insurance companies, giving our clients the chance to choose a plan that best fits their lifestyle.
We choose to design our senior insurance plans with a focus on optimal benefits structure, lower costs, and personalized service. Some independent insurance agencies see their aging customers as nothing more than a financial transaction waiting to happen. In contrast, we treat each of our clients with respect and dignity as we help them navigate the confusing waters of Medicare. Combined with individualized service, we help older Americans make well-informed decisions about insurance. Whether you're in need of senior Medicare Supplement Plan insurance in Cary, NC or simply have questions about signing up for Medicare, our team is here to help.
- Helping Seniors Make Better-Informed Medicare Decisions
- What is Medicare?
- The amount of money you pay for your health care depends on several factors, including
- Senior Medicare Supplement Plan Insurance in Cary, NC
- Important Information About Senior Supplement Plan Insurance
- Medicare Agent in Cary, NC
- How Medicare Advantage Plans Work
- Medicare Advantage Plan Insurance Rules
- Paying for Your Medicare Agent
- The Senior Medicare Insurance Services Commitment
What is Medicare?
If you're approaching the golden years of your life, it's important you understand what Medicare is if you don't already.
Medicare is a federal health insurance program reserved for people older than 65 who have worked full-time for at least ten years. The Medicare program is paid for by a combination of worker payroll tax, premiums paid by Medicare enrollees, and the U.S. government.
There are four parts of Medicare:
This type of Medicare is free for most U.S. citizens. Medicare Part A helps older adults pay for care in a nursing facility, hospital visits, and some forms of in-home senior care.
This tier costs around $100 per month. It covers different outpatient services like lab tests, preventative care, doctor's visits, mental health care, clinical trials, and some forms of surgery.
This type of Medicare is most often called Medicare Advantage. This tier of Medicare allows seniors to choose health plans provided by insurance companies like Senior Medicare Insurance Services. Individuals who use Medicare Advantage commonly use Medicare supplement plan insurance to help pay for health care costs that Original Medicare won't cover, like coinsurance, deductibles, and copayments.
Sometimes called "PDPs," these plans add drug coverage to standard Medicare, some Medicare Private Fee-for-Service Plans (PFFS), some Medicare Cost Plans, and Medicare Medical Savings Account Plans (MSA).
The amount of money you pay for your health care depends on several factors, including:
- What kind of care you need, and how often it is needed.
- The type of Medicare coverage you choose.
- Whether there are alternative insurance policies that will help fill gaps in your coverage
- Whether a doctor agrees to charge you the same amount that Medicare will cover for a medical service
At Senior Medicare Insurance Services, we offer a number of health insurance solutions for seniors. Two of our most used services include Medicare Advantage plan insurance and Medicare supplement plan insurance.
Senior Medicare Supplement Plan Insurance in Cary, NC
Sometimes called Medigap, the purpose of Medicare Supplement Insurance is to help fill in "gaps" that might not be covered by Original Medicare. You can think of a Medigap policy as a supplement for your Original Medicare benefits.
Private companies like Senior Medicare Insurance Services sell this type of insurance right here in South Carolina. While Original Medicare will pay for much of the cost associated with health care services you need, it may not cover all of your expenses. Generally, Medigap policies do not cover costs stemming from eyeglasses, private-duty nurses, dental care, hearing aids, or long-term care.
Depending on the Medicare Supplement Plan that you choose, it may cover out-of-the-country medical services when you travel abroad. Assuming you have Original Medicare coverage, your policy will cover its share of Medicare-approved health care costs. Once your Original Medicare coverage reaches its limit, your Medigap policy will pay its share of the fees.
Our Medigap policies are drafted to meet your specific needs, and can help cover remaining health care costs such as:
Deductibles
Copayments
Coinsurance
Important Information About Senior Supplement Plan Insurance
To dispel some confusion, you should know that a Medigap policy is not the same as a Medicare Advantage Plan. The latter helps you receive Medicare benefits, while the former supplements the benefits you obtain through your Original Medicare plan. As you begin to explore Medicare Supplement Insurance Plans, keep the following important information in mind:
As you begin to explore Medicare Supplement Insurance Plans, keep the following important information in mind:
- To qualify for a Medigap policy, you must first have Medicare Part A and Medicare Part B.
- Payments on your Medicare Supplement Insurance Plan will be made to the private insurance company that you choose, like Senior Medicare Insurance Services. These payments are made every month and are paid in addition to the monthly payment you make for Medicare Part B.
- If you are the holder of a Medicare Advantage Plan, it is illegal for an insurance company to sell you a senior Medicare Supplement Policy. If you plan on switching back to an Original Medicare plan, you may be able to purchase a Medigap policy.
- If you have health problems as you age, your standardized Medigap policy is guaranteed to be renewable. So long as you pay your monthly premium, your insurance provider cannot cancel your policy.
- Medigap policies only cover one person. If you have a spouse or family member that would like coverage, they must purchase a separate policy.
- You may only buy a Senior Medicare Supplement Plan from an insurance agent that is licensed to sell them in your state. Senior Medicare Insurance Services has been licensed to sell Medigap policies in South Carolina for years. We have helped countless seniors get the Medicare coverage they need and continue to do so to this day.
- In the past, Medigap policies were able to cover costs related to prescription drugs. As of January 1st, 2006, prescription drug coverage is not available on Medicare Supplement Plans. The best way to get coverage for your prescription drugs is to join a Medicare Prescription Drug Plan, often called Part D. Contact our office today to learn more about paying premiums on Medigap and Medicare plans.
For many people, the best time to buy senior Medicare Supplement Plan Insurance in Cary, NC is during the 7 months Medigap Open Enrollment Period. This period starts the day you turn 65 years old, so long as you hold Medical Insurance (Medicare Part B). Generally, during the enrollment period, you get more policy choices and better pricing. Once the enrollment period is over, you may not be able to purchase a Medigap policy. Contact Senior Medicare Insurance Services today to determine if you qualify for a Medicare Supplement Insurance Plan.
Medicare Agent in Cary, NC
A Medicare Advantage Plan is a kind of Medicare health coverage designed to provide seniors with all their Part A and Part B Medicare benefits. Many Medicare Advantage Plans will often include coverage of the following:
- Preferred Provider Organizations
- Special Needs Plans
- Private Fee-for-Service
- Medicare Medical Savings Account Plans
- Health Maintenance Organizations
In addition, most Medicare Advantage Plans give seniors coverage for their prescription drug needs. When you enroll in a Medicare Advantage Plan through Senior Medicare Insurance Services, your Medicare benefits are covered through your plan and will not be paid for by traditional Medicare.
How Medicare Advantage Plans Work
Sometimes called "MA Plans" or "Part C," Medicare Advantage Plans are considered an "all in one" solution to Original Medicare. Senior Medicare Advantage Plans are only offered by private companies that are approved, like Senior Medicare Insurance Services. Seniors who enroll in a Medicare Advantage Plan are still on Medicare. However, these individuals enjoy bundled plans that give seniors the benefits of hospital insurance (Medicare Part A), medical insurance (Medicare Part B), and sometimes drug coverage (Part D).
Medicare Advantage Plans are very popular because they cover all Medicare services and make life a little easier for seniors who have trouble understanding the nuances of Medicare.
When you contact Senior Medicare Insurance Services to choose your Medicare Advantage Plan, ask your agent about Medicare prescription drug coverage. Unless you already have drug coverage (Part D), you should seriously consider Part D coverage to help reduce costs associated with prescription drugs. You may also want to consider a Medicare Supplement Insurance Plan to help fill gaps in coverage that Original Medicare will not cover.
Medicare Advantage Plan Insurance Rules
Medicare works by paying a set amount of money to the companies that offer Medicare Agent in Cary, NC. That money is used to pay for the care services that you need. Because Medicare Advantage Plans are different, you should expect out-of-pocket costs to vary depending on the plan you choose.
Different plans have different rules for how you receive services, such as:
If you must go to facilities, suppliers, or doctors that belong to your Advantage Plan for non-urgent and non-emergency care.-
Whether you must get a referral to see a specialized doctor
Companies that offer Medicare Advantage Plans must follow strict rules, which are set by Medicare and can change every year.
Paying for Your Medicare Agent
How much you pay for your Medicare Advantage Plan varies and depends on a few different factors. In most cases, if you need a kind of medical service, you will need to rely on the doctors and providers in your plan's service area and network to pay the lowest amounts. In some cases, if you choose to use a service outside of your plan's network of coverage, you may have to pay out-of-pocket.
We encourage you to contact our office today to learn more about Medicare Advantage Plans, how they work, what your options are, and how often you will have to pay out-of-pocket, if at all.
The Senior Medicare Insurance Services Commitment
Since our company was founded, we have led the insurance industry by providing our clients with the most valuable, helpful insurance solutions available. We are fully committed to our current and prospective clients by:
Choosing to focus on personalized, one-on-one service. When you work with our team, know that we will always design your health insurance plan with your best interests in mind.-
Listening to your specific needs. -
Responding to all inquiries and questions promptly and with a friendly attitude. -
Providing you with the best customer service in the senior health insurance industry, whether you have questions or are ready to move forward with a Medicare plan.
Our mission is to help give seniors the best Medicare assistance available so that they may understand the Medicare process and make an informed health coverage decision. We have the knowledge, skills, and experience to assist anyone interested in Medicare. Our personal goal is to become a lifetime resource for our clients and give them greater confidence in choosing their insurance plans.
We do not offer every plan available in your area. Currently we represent 8 organizations which offer 82 products in your area. Please contact Medicare.gov, 1-800-MEDICARE, or your local State Health Insurance Program (SHIP) to get information on all of your options.
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Latest News in Cary, NC
Cary, N.C., Adopts Region’s Longest Data Center Pause
Andrea Gallianohttps://www.govtech.com/artificial-intelligence/cary-n-c-adopts-regions-longest-data-center-pause
(TNS) — Anne Schrader Stephens’ voice broke. She fought back tears as she urged the Cary Town Council to protect the town’s water and natural environment from the potential impacts of data centers.She spoke during Thursday night’s public hearing on Cary’s proposed data-center moratorium, a temporary delay of new large- scale data centers.But Stephens wanted the council to go further and ban data centers. Everyone who spoke during the public hearing supported the pause, except Michael Morris. He cal...
(TNS) — Anne Schrader Stephens’ voice broke. She fought back tears as she urged the Cary Town Council to protect the town’s water and natural environment from the potential impacts of data centers.
She spoke during Thursday night’s public hearing on Cary’s proposed data-center moratorium, a temporary delay of new large- scale data centers.
But Stephens wanted the council to go further and ban data centers. Everyone who spoke during the public hearing supported the pause, except Michael Morris. He called it “silly” and “the wrong message,” arguing that data centers make modern life possible.
“Computers, iPhones and streaming — where does all this come from?” Morris asked.
Cary approved the Triangle's longest data-center pause unanimously, but council members stressed they aren't trying to keep the industry out. They want 18 months to write rules before the town has to react to a formal large-scale proposal, particularly around water, electricity, noise and land use.
“I am in favor of taking a short time to prepare so we can say yes when and if the right opportunity arises,” said council member Michelle Craig.
In recent months, and have approved pauses of up to 12 months, and stopped at nine months. Raleigh has not adopted a data-center pause.
Other North Carolina communities have gone further than Cary: paused development for 32 months, while and Clay County have enacted prohibitions on certain large or high-intensity data centers.
Council member Bella Huang said: “This moratorium is not saying no to AI.”
Why Cary wants an 18-month data-center pause
The council first directed staff in May to prepare a moratorium as demand for data centers rises nationally and across North Carolina.
Heather Whelehan, Cary's planning and community development director, said cloud computing, and streaming are driving that demand, while the Triangle's available land, power infrastructure, fiber network, research institutions and skilled workforce make the region attractive to developers.
Cary's land-development rules do not currently define data centers or establish where they should be allowed or what standards should apply.
During the pause, staff plans to study land-use and infrastructure impacts, seek community input and coordinate with regional partners before proposing permanent regulations.
Council member Brittany Richards said clear rules would give developers a better understanding of what Cary expects.
The study will examine electricity demand and regional grid capacity, water used for cooling systems, noise and vibration, site design, buffering and environmental impacts.
What data-center operations already exist in Cary
Whelehan told The News & Observer that some existing Cary businesses, including SAS and Verizon, have server or data-processing facilities, but the town has no large-scale, standalone data centers.
“Right now we haven't had any applications for this large-scale kind of contemporary data center use,” she said.
Cary Energy Manager Sara Caliendo told The N&O the town estimates the small, co-located server uses it wants to exempt generally draw 1 megawatt or less of demand.
Mayor Pro Tem Lori Bush warned of potential water issues.
“We have four separate municipalities that essentially drink from one pipe: Jordan Lake,” she said. “So before we ask that pipe to cool a data center, we owe it to all of them to know what the cost is.”
© 2026 Raleigh News & Observer. Distributed by
Pickleball National Championships brings players, fans and an economic boost to North Carolina
Cindy Baehttps://abc11.com/post/pickleball-nc-veolia-national-championship-popular-sport-is-paddling-cary-during-heatwave/19771142/
CARY, N.C. (WTVD) -- The Veolia Pickleball National Championships are underway at Cary Tennis Park, bringing top-ranked professional players and thousands of expected spectators to the town for the first of four major tournaments on the PPA Tour.More than $1 million in prize money is at stake as competitors from across the sport gather in Cary. For player Kyle Borawski, however, the event offers more than just competition."Beautiful day for pickleball," Borawski said.Borawski said the tournament's atmosphere an...
CARY, N.C. (WTVD) -- The Veolia Pickleball National Championships are underway at Cary Tennis Park, bringing top-ranked professional players and thousands of expected spectators to the town for the first of four major tournaments on the PPA Tour.
More than $1 million in prize money is at stake as competitors from across the sport gather in Cary. For player Kyle Borawski, however, the event offers more than just competition.
"Beautiful day for pickleball," Borawski said.
Borawski said the tournament's atmosphere and fan engagement help distinguish it from other events.
"It looks like the fans are really enjoying themselves," Borawski said. "People like teams, and people like players. So they get a connection ... it just keeps going up."
Organizers said pickleball is America's fastest-growing sport and reported strong demand for tickets, with a large number sold within the first 24 hours of availability.
Carolina Hurricanes owner Tom Dundon is a major supporter of the PPA Tour. The national championships mark the first of four major events on the tour schedule.
"The ticket sales just show that Cary is the place to be," said Jeff Watson, senior vice president of marketing and communications. "Cary has all the infrastructure to be able to host us in an incredible way. But more importantly, the folks who work with us are just so excited to support, and we're excited to support the town and community of Cary as well."
While Cary has hosted professional pickleball events in the past, this is the first time it has hosted the national championships. Organizers said previous professional tournaments have generated millions of dollars in economic impact for the region and hope this year's event will continue that trend.
"We want to be here long term," Watson said. "To be able to see that growth and the passion and that economic impact continue to rise is a great indicator for that."
Fans from across North Carolina have traveled to Cary for the championships. Jason Ellis, who came from Charlotte, said he arrived early because of his enthusiasm for the sport and its growth.
"Very excited, that's why we came in early," Ellis said.
Ellis said pickleball's accessibility is helping fuel its popularity.
"I'm glad that it has, it's a fun sport," Ellis said. "Anyone can play it. So I'm glad to see the growth."
The tournament continues through Sept. 6.
Men’s Eagles take on Spain for final Nations Cup home game in Cary, NC
Jenni Burkehttps://eagles.rugby/news/mens-eagles-take-on-spain-for-final-nations-cup-home-game-in-cary-nc-2026716
USA Men’s Eagles Head Coach Scott Lawrence and staff have named the matchday 23 to face Spain this Saturday, July 18th, at WakeMed Soccer Park in Cary, North Carolina for the team’s final match of the first wave of the inaugural Nations Cup.Kickoff is set for 7:30 PM ET and will be broadcast live on Paramount+ and CBS Sport Network.Having taken wins in their first two tests, the Eagles come into the final preparation block for this third and final home game, targeting a complete performance to round out their openin...
USA Men’s Eagles Head Coach Scott Lawrence and staff have named the matchday 23 to face Spain this Saturday, July 18th, at WakeMed Soccer Park in Cary, North Carolina for the team’s final match of the first wave of the inaugural Nations Cup.
Kickoff is set for 7:30 PM ET and will be broadcast live on Paramount+ and CBS Sport Network.
Having taken wins in their first two tests, the Eagles come into the final preparation block for this third and final home game, targeting a complete performance to round out their opening Nations Cup campaign. The USA men kicked off the series on Independence Day with a 30-29 victory over Portugal in Denver, followed up with a 31-15 win over Zimbabwe in Charlotte last weekend.
Looking to keep the intensity high for the full 80 minutes, the squad are ready for the challenge against a strong Spanish side.
Mark O'Keeffe steps into the matchday 23, replacing winger Conner Mooneyham, who is sidelined with an injury sustained last week against Zimbabwe.
Kapeli Pifeleti returns to play after a week rested from injury. Captain Jason Damm moves into the number eight jersey while Brandon Harvey starts in the second row. Paddy Ryan comes back into the fold as flanker opposite Cory Daniel.
Chicago Hounds front-row Charlie Abel is set to make his international debut off the bench for the Eagles, injecting an extra power boost alongside the Eagles reserves.
The Eagles currently sit 2 spots ahead of 16th ranked Spain, who narrowly beat out the USA when the teams last met in Charlotte July 2025.
Putting the systems the Eagles are looking to perfect in time for next year’s Rugby World Cup 2027, Head Coach Scott Lawrence commented;
“Each week presents us with a new growth opportunity as we build toward 2027. Spain is a very good side with an excellent kicking game, dangerous attacking players, and the ability to put pressure on you across the field. Our focus this week is on preparing well, improving the areas we know can be better, and earning the right to perform for 80 minutes. We look forward to another opportunity to represent the USA rugby community.”
Following the first wave of Nations Cup matches, the USA Eagles disperse for two weeks before reentering a new camp in Florida as they prepare for an international friendly against Argentina XV in Fort Lauderdale on August 15th.
Tickets for USA v Argentina XV and this week’s USA v Spain in Cary’s First Horizon Stadium at WakeMed Soccer Park are available at https://eagles.rugby/tickets.
Fans can get closer to the action with USA Eagles Experiences at https://usaeagles-experiences.com or catch every minute of the action live on Paramount+.
USA Men’s Eagles Roster v Spain
| Position | Name | Caps |
|---|---|---|
| 1 | Jack Iscaro | 20 |
| 2 | Kapeli Pifeleti | 22 |
| 3 | Tonga Kofe | 8 |
| 4 | Nathan Den Hoedt | 2 |
| 5 | Brandon Harvey | 3 |
| 6 | Cory Daniel | 19 |
| 7 | Paddy Ryan | 19 |
| 8 | Jason Damm (C) | 17 |
| 9 | Ruben De Haas | 46 |
| 10 | Chris Hilsenbeck | 8 |
| 11 | Perry Mayo | 2 |
| 12 | Dominic Besag | 20 |
| 13 | Julian Roberts | 2 |
| 14 | Mark O’Keeffe | 4 |
| 15 | Mitch Wilson | 20 |
| 16 | Shilo Klein | 8 |
| 17 | Ezekiel Lindenmuth | 9 |
| 18 | Charlie Abel* | Debut |
| 19 | Nafitalai Ma'afu | 4 |
| 20 | Ben Bonasso | 10 |
| 21 | Ethan McVeigh | 10 |
| 22 | Luke Carty | 29 |
| 23 | Tavite Lopeti | 28 |
2026 USA Men’s Eagles Match Schedule
July 4th | USA vs Portugal (W) 30-29
DICK’S Sporting Goods Park, Denver, CO
July 11th | USA vs Zimbabwe (W) 31-15
American Legion Memorial Stadium, Charlotte, NC
July 18th | USA vs Spain
First Horizon Stadium at WakeMed Soccer Park, Cary, NC - 7:30pm ET
2026 USA Men’s Eagles Coaches & Staff
Scott Lawrence | Head Coach & General Manager
Agustin Cavalieri | Assistant Coach - Forwards
Blake Bradford | Assistant Coach - Scrum
David Williams | Assistant Coach - Transition and Attack
Nathan Grey | Assistant Coach - Defense
Steve Brett | Assistant Coach - Attack and Kicking
Andy Friend | Technical Advisor
Davie Gray | Mindset Coach
Jimmy Harrison | Head of Analysis
Jim Molony | Head of Performance
Rodolfo Broggi | Strength and Conditioning Coach
Lauren DeLuca | Team Registered Dietician
Michael Buonopane | Head Athletic Trainer
Michael Sheridan | Athletic Trainer
Willie Berlanga | Massage Therapist
Dr. Corey Wells | Team Doctor
Alana Gattinger | Head of High Performance Operations
Nick Colling | Team Manager
Cary approves temporary pause on data center development
Jamiese Pricehttps://abc11.com/post/cary-approves-18-month-moratorium-data-centers-amid-growth-concerns/19748618/
CARY, N.C. (WTVD) -- The Cary Town Council unanimously approved an 18-month moratorium on data centers Thursday evening, temporarily pausing certain development activities while town leaders' study how such facilities should be regulated.The decision follows growing interest in data center development across North Carolina, driven by the expansion of artificial intelligence and increasing data demands. Concerns about water and electricity usage have prompted some Triangle communities to consider or adopt similar pauses.Under th...
CARY, N.C. (WTVD) -- The Cary Town Council unanimously approved an 18-month moratorium on data centers Thursday evening, temporarily pausing certain development activities while town leaders' study how such facilities should be regulated.
The decision follows growing interest in data center development across North Carolina, driven by the expansion of artificial intelligence and increasing data demands. Concerns about water and electricity usage have prompted some Triangle communities to consider or adopt similar pauses.
Under the moratorium, Cary will temporarily suspend development approvals, rezoning applications, development plans and building permits associated with data centers seeking to locate in the town.
Residents offered mixed reactions before the vote.
Some voiced concerns about the environmental impact of data centers and their potential costs.
"There is no price worth the ecological and climate destruction caused by these data centers and the financial cost that is inevitably passed down to the communities forced to live with them," one Cary resident said.
Another resident supported the pause.
"It definitely is worth having this moratorium. It won't actually provide any economic benefit to the city," the resident said.
Town officials said Cary's current development code does not specifically regulate data centers. The 18-month moratorium is intended to provide time for research, community engagement and regional coordination as the town evaluates questions such as where data centers should be allowed, how large they should be and whether Cary's water and electric infrastructure can support them.
Not all residents supported the move.
"I just want to say this is silly, straight up silly. Cary has been about growth and development for the 20 years I've been here and this sends the wrong message. Now, I'm not saying you should go build a data center next to Publix around the corner. No, no. I'm saying that we have plenty of land, though," another resident said.
Councilwoman Lori Bush said the moratorium is not intended to halt growth but to ensure thoughtful planning.
"It's not saying No to growth. It's just saying that we use the same discipline that we've used over time with this new evolution of a technology. So we don't trade resources that make this community so very special," Bush said.
Bush also said, "I think 18 months to get this right is a small price to pay to protect what took decades to build."
The council also amended the proposal during the process. An initial exemption for facilities using less than 25 megawatts was changed to one megawatt, which officials said is roughly enough electricity to power up to 1,000 homes.
Councilwoman Carissa Johnson said the town should establish clear standards for future development.
"We should be very, very clear what can be built and where it can be built," Johnson said.
She also expressed concerns about the pause.
"Im a little uncomfortable with just a blanket moratorium on all data centers because we don't want to say out of one side of her mouth, we're smart city and we embrace technology and then out of the other side of her mouth, say, but for 18 months it all needs to come to a screeching halt," Johnson continued.
The moratorium takes effect immediately and is scheduled to remain in place through February 2028.
Mom's months-long fight over water leak in Cary apartment ends after call to ABC11 Troubleshooter
Diane Wilsonhttps://abc11.com/post/nc-moms-months-long-fight-water-leak-apartment-cary-gets-resolved/19607801/
CARY, N.C. (WTVD) -- A Cary mother says she was fed up with dealing with months of a leaking ceiling and a growing hole inside her apartment.Shayy Caldwell, a single mother of three, says the problem began in January with water stains on her ceiling. She says apartment management told her the issue was caused by the unit above her."They said that it was the hot water heater from the unit above, and so they said they replaced it."However, Caldwell says the leak continued. "Maybe two days later, it was they ...
CARY, N.C. (WTVD) -- A Cary mother says she was fed up with dealing with months of a leaking ceiling and a growing hole inside her apartment.
Shayy Caldwell, a single mother of three, says the problem began in January with water stains on her ceiling. She says apartment management told her the issue was caused by the unit above her.
"They said that it was the hot water heater from the unit above, and so they said they replaced it."
However, Caldwell says the leak continued. "Maybe two days later, it was they like, formed a small circle about a baseball size and it just broke through all the water just started dripping down into this bucket."
She also says small creatures began coming through the opening. "I just really want a clean home for my kids," Caldwell said.
According to Caldwell, she submitted a maintenance request through her apartment's online portal in March. She says maintenance workers cut a square in the ceiling but left the opening without completing repairs.
Frustrated after months of trying to get the issue resolved, Caldwell reached out to ABC11 Troubleshooter Diane Wilson.
"I honestly feel like you were my last resort," she said, "I did not know what else to do." Caldwell says she didn't want to leave the community; she simply wanted a safe place for her family. "We actually really love it here," she said. "I just wanted a new place for my kids to be healthy and be able to thrive."
After Wilson contacted the property's management company, Harbor Group Management provided a statement saying, in part, "The safety and comfort of our residents is very important to us, and the necessary repairs are in process and will be completed as soon as possible."
The company also said it scheduled a time to show Caldwell two comparable apartment units and would continue working toward a quick resolution.
Caldwell says she is satisfied with the outcome but cannot discuss additional details because she signed an agreement with the apartment complex.
Troubleshooter Tips
If you're dealing with problems in a rental home or apartment, you need to report maintenance issues in writing. Also take photos and videos to document the damage. Plus, make sure you keep copies of all maintenance requests and communication with management. Those records can be critical if problems continue or you need to seek outside help.
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